If you have users complaining some e-mails go
straight to their Junk E-Mail folder, it is worth having a look at their
Outlook configuration once you establish the e-mails are valid and there is no reason
for them to be considered Spam.
If you check the Message Tracking Logs and see the
following RecipientStatus:
RunspaceId :
82ae90ad-cebf-4595-82ea-a78820cdd6cd
Timestamp :
12/12/2012 17:07:45
ClientIp :
ClientHostname :
HUB1
ServerIp :
ServerHostname :
MBX1
SourceContext :
08CF16C1275CCA32;2012-06-12T16:06:49.380Z;3
ConnectorId :
Source :
STOREDRIVER
EventId :
DELIVER
InternalMessageId :
13137
MessageId
:
<CAN_JmwcSM+=9goLHua4rdmw4GfKth4bL1dJqkNfH-6M4W_+NEg@mail.gmail.com>
Recipients :
{[email protected] }
RecipientStatus : {Junk E-Mail}
TotalBytes :
3869
RecipientCount :
1
RelatedRecipientAddress :
Reference :
MessageSubject :
Sample E-mail
Sender
: [email protected]
ReturnPath
: [email protected]
MessageInfo
: 2012-12-12T16:07:26.365Z;SRV=HUB1.letsexchange.com:TOTAL=19|QD=16|SDDR=1|SDDS=2|SDD=2
MessageLatency :
00:00:19.4070000
MessageLatencyType :
EndToEnd
EventData :
{[MailboxDatabaseName, mdb27], [DatabaseHealth, 64]}
This might be due to the Spam options in Outlook
itself. To check this, go to the user’s Outlook (or give yourself FullAccess to
the mailbox), then go to Tools ->
Options and click on Junk E-Mail... on the Preferences tab.
Now check the Blocked Senders tab
and make sure the sender is not listed there.
